Managed Firewall
Firewall configuration, updates, and policy changes, monitored 24/7 from our Texas NOC.
A 24/7 NOC in Texas, running since 2014
Network operations center (NOC) as a service means our NOC watches your network around the clock so your staff don't have to. Our Texas NOC has monitored networks since 2014 and runs 24/7, for companies with 100 to 2,000 people. We monitor circuits, cloud resources, LAN/WAN, routers, switches, firewalls, VoIP, and application availability, and we tell you what broke and what we did about it.
At a glance
| Coverage | 24/7/365 |
|---|---|
| NOC location | Texas |
| Monitoring since | 2014 |
| Devices serviced | 3,000+ nationwide |
| Team | First- and second-level support, network, cloud, security, and infrastructure engineers |
Outcomes
What you get
Updates until the issue closes
Alerts come to our engineers first, and you get updates until the issue is closed.
Incidents ranked by what they cost you
We prioritize incidents by your business requirements and operational impact. A down circuit at your main site outranks a flaky printer.
Trends that predict the next outage
Performance reports show utilization and trends across your devices, so a circuit near capacity gets planned for before it causes an outage.
Process
How it works
Step 1: Onboard your network
We put your circuits, firewalls, switches, VoIP, and key applications under monitoring.
Step 2: Rank what matters
We map which sites and systems matter most to your business, so alerts are ranked by real impact.
Step 3: Watch around the clock
Engineers work from dashboards of active incidents, service level alerts, and device performance, 24/7/365.
Step 4: Prevent the repeat
After an incident we find what caused it and take steps so it doesn't recur.
Cisco
Meraki
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FAQ
Frequently asked questions
What does your NOC monitor?
Communications circuits, cloud resources, LAN/WAN, routers, switches, firewalls, VoIP systems, and application availability.
How fast do you respond when something goes down?
Incidents are ranked by your business requirements and operational impact. Response targets are set in your service agreement.
Do you fix problems or only alert us?
The NOC handles incident response and tells you right away when a fix needs your approval. Maintenance and updating of network elements, plus software and firmware installs and troubleshooting, are part of the job too.
What's the difference between a NOC and a security operations center (SOC)?
Our NOC watches the health of your network and infrastructure: whether it's up and how it's performing. Watching for attackers is a separate job, covered by our Security as a Service and Managed Detection & Response services.
Is the NOC staffed by people or just software?
People. The team mixes first- and second-level support engineers with network administration, managed services, managed security services, cloud hosting, security, and infrastructure engineers. Software raises the alert, and an engineer decides what to do with it.
Can you monitor the network gear we already own?
Yes. Cisco, Meraki, and VMware are platforms our NOC watches every day.
Where is your NOC?
In Texas. It has run since 2014, starting with Dallas-Fort Worth clients, and now supports companies nationwide.
Last updated
Talk to our team about Network Operations Center
Tell us what you run today and what you want fixed.
We reply within one business day.
- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024