Managed IT services, run from our Texas NOC
Sanapptx runs help desk, patching, endpoints, and network monitoring for companies of 100 to 2,000 people, from a network operations center (NOC) that has monitored Texas networks since 2014. Our engineers service more than 3,000 devices nationwide. We're based in Plano, TX, and work with clients across the U.S. Cloud and security sit with the same team, on infrastructure we own.
All Managed IT services
Eight services. Take IT Essentials as the base plan, or pick only the pieces your own team doesn't want to run.
- IT EssentialsOur base package: site assessment, proactive service, and status reporting in one plan.
- Help Desk24/7 support from engineers in Texas, backed by our NOC.
- Network Operations CenterRound-the-clock monitoring of circuits, firewalls, switches, and servers.
- Consulting & Virtual CIOAn IT roadmap, a budget, and quarterly reviews with your leadership.
- Patch ManagementOS and third-party patches tested, scheduled, and reported on.
- Endpoint ManagementLaptops, phones, tablets, and printers managed from one console.
- Project ManagementAn assigned project manager for migrations, office moves, and network refreshes.
- Co-Managed ITNewKeep your internal IT team. We handle tickets, after-hours support, and network monitoring.
Which do I need?
| You have no IT staff, or one person covering everyone | IT Essentials |
|---|---|
| You have an IT team that needs help with tickets and after-hours coverage | Co-Managed IT |
| You hear about network outages from your staff, not your tools | Network Operations Center |
| Nobody owns the IT budget or the plan for where IT goes next | Consulting & Virtual CIO |
What our network operations center covers
3,000+
Devices we service nationwide
2014
Running our Texas NOC since
Clients include Fieldhouse USA, Scott & Associates, GVH Distribution, Logisticorp, Construction Education Foundation of North Texas.
Frequently asked questions
What's included in your managed IT services?
The base plan, IT Essentials, starts with a site assessment and inventory, then runs on proactive service, status reporting, best-practice operation, and automation. Other services, such as a virtual CIO, endpoint management, or project management, add on top. Backup, hosting, and security monitoring can sit with us too, instead of with separate vendors.
Can you work alongside our internal IT person?
Yes. Co-Managed IT is built for that. Your IT staff keep the projects the business is waiting on, and we take tickets, after-hours coverage, and network monitoring.
How fast do you respond to a P1 outage?
Our NOC watches your circuits, firewalls, switches, and VoIP systems 24/7, so an outage raises an alert with our engineers as it happens. Response targets are set by priority in your service agreement, and our dashboards show service level alerts.
What does managed IT cost?
Pricing depends on what's in your environment. Book a consultation and we'll scope it.
Do you only work with companies in Dallas-Fort Worth?
No. We're based in Plano, TX, and support clients nationwide. Most issues are fixed remotely through the agents we install on your devices, and we come on site when a problem needs hands on hardware.
Why pick an MSP that also runs a cloud?
When your help desk, backups, and servers sit with one team, nobody points at another vendor during an outage. We run our cloud on Open Compute hardware we own, at about 50% of the cost of AWS or IBM.
Which vendors and platforms do you work with?
We're partners with Cisco, Meraki, VMware, Dell, Veeam, Kaseya, and KnowBe4. Veeam runs our backups, with 60-minute recovery and up to 7 years of restore points.
What compliance requirements do you support?
We support clients working under HIPAA, PCI, FINRA, and CJIS. That shows up as documented patching, AES-256 encryption on ZFS for the data we store and Veeam backups. A virtual CIO can build those requirements into your IT roadmap.
Last updated
Talk to our team about Managed IT
Tell us what you run today and what you want fixed.
We reply within one business day.
- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024