Backup & Disaster Recovery
Veeam backups with 60-minute recovery and up to 7 years of restore points.
IT Essentials: our base managed IT plan
IT Essentials is the base of our managed IT support packages, for companies with 100 to 2,000 people that want day-to-day IT handled by one team. It starts with a site assessment and an inventory of your hardware and software, then runs on proactive service, status reporting, best-practice operation, and automation. A virtual CIO, endpoint management, or project work can be added later.
At a glance
| Plan type | Base managed IT package |
|---|---|
| Backed by | Our network operations center (NOC) in Texas, running since 2014 |
| Starts with | A site assessment and inventory |
| Reporting | Management and status reports |
| Who it's for | Companies with 100 to 2,000 people |
Outcomes
What you get
Every system on record
Your hardware and software go into a site database, so you know what you have and what it runs.
Systems brought to a known state
We bring infrastructure and systems to a known state and install the applications, patches, and updates they're missing.
Status without chasing it
You see what we fixed and what's due, without having to ask.
Process
How it works
Step 1: Assess the site
We review your infrastructure and network security policies, then inventory every device and application.
Step 2: Agree on service terms
We document support procedures and the parameters of the service before work starts.
Step 3: Bring systems up to standard
We install what's missing, apply outstanding updates, and put our monitoring agents on each device.
Step 4: Run and report
We run the service and send you status reports.
Related
Services that work with this one
Pairs well with
Security as a Service
Vulnerability scanning, pen testing, and staff training for one monthly fee.
FAQ
Frequently asked questions
What does the site assessment cover?
It covers your infrastructure, your network security policies, and an inventory of every device and application. The result is a site database of your hardware and software.
What isn't included?
Larger projects, like an office move or a server migration, can run as separate projects with an assigned project manager. Virtual CIO strategy work and security testing, such as a penetration test, are separate services.
Which parts of our IT do you take responsibility for?
Typically your applications, networks, databases, and hardware, plus any security and cloud services you add. The site assessment sets the exact list for your environment.
Do your engineers come on site?
Most fixes happen remotely, through the agents we install on your devices. When being on site is the faster fix, we come to you.
Is IT Essentials right if we already have IT staff?
If you have in-house IT, Co-Managed IT usually fits better: your staff keep their projects, and we handle tickets, after-hours coverage, and network monitoring.
Can we add services later?
Yes. Endpoint management, a virtual CIO, and project management add on to IT Essentials, and so do our cloud and security services.
Last updated
Talk to our team about IT Essentials
Tell us what you run today and what you want fixed.
We reply within one business day.
- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024