Security as a Service
Vulnerability scanning, pen testing, and staff training for one monthly fee.
Co-managed IT: keep your team, hand us the queue
Co-managed IT is for companies that already have an IT team and need more capacity. Our co-managed IT services leave your IT staff and their projects in place. Sanapptx handles the work that piles up: tickets, after-hours coverage, and 24/7 network monitoring from our network operations center (NOC) in Texas. We agree on roles with your IT lead.
At a glance
| Who it's for | Companies with an in-house IT team |
|---|---|
| You keep | Your IT staff, priorities, and projects |
| We handle | Tickets, after-hours support, and network monitoring |
| Coverage | 24/7 |
| NOC running since | 2014 |
Outcomes
What you get
Your IT team gets its week back
Day-to-day tickets go to our help desk, so your staff spend their time on business projects.
Nobody on your team carries the on-call phone
Our help desk and NOC run 24/7, so nights, weekends, and holidays are covered.
Specialists without new hires
Behind our desk are second-level support, network, cloud, security, and infrastructure engineers.
Process
How it works
Step 1: Split the work
We sit down with your IT lead and agree who owns which tickets, systems, and hours.
Step 2: Agree on handoffs
We agree how tickets pass between your team and ours.
Step 3: Switch on coverage
Your staff start reaching our help desk, and our NOC starts watching your network.
Step 4: Revisit the split
We revisit the split as your team grows or shrinks.
Related
Services that work with this one
Pairs well with
Cloud Management
Monitoring, cost control, and governance across our cloud, Azure, AWS, and Microsoft 365.
Weighing your options?Co-managed vs fully managed IT
FAQ
Frequently asked questions
What's the difference between co-managed and fully managed IT?
With fully managed IT, we act as your IT department. With co-managed IT, you keep your department and we cover tickets, after-hours support, and round-the-clock monitoring. We agree on roles with your IT lead.
Will our IT staff lose control of their systems?
No. We agree on roles with your IT lead before we start.
How do tickets move between your team and ours?
During onboarding we agree how tickets pass between the two teams and which systems each side owns, based on what your team uses today.
Does co-managed IT include network monitoring?
Yes. Our NOC in Texas has monitored networks since 2014 and watches circuits, firewalls, switches, VoIP, and applications 24/7.
Our IT manager is leaving. Can you cover the gap?
We can take on more of the work while you hire. Talk to us about the gap and we'll scope it.
Can you work with the hardware and vendors we already have?
Yes. We monitor and support Cisco, Meraki, VMware, Dell, and Veeam environments.
Last updated
Talk to our team about Co-Managed IT
Tell us what you run today and what you want fixed.
We reply within one business day.
- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024